Study On Problems And Countermeasures Of Tax Service In Wuhan National Tax System

The construction of a modern tax service system characterized by high quality and convenience is the focus of the state tax authorities in the future.At present,the basic attributes,organizational structures and behavior characteristics of the taxpayer's have gradually diversified and complicated which leads to a differentiated and personalized trend in the deep-level tax service needs,like whether the implementation of tax authorities is in place,whether the administrative examination and approval is reduced,whether the tax service is convenient,whether the taxation cost is reduced,whether the tax norms are civilized procedures.As the tax collection and management and tax services are constrained by time and space,they cannot fundamentally meet the rapid development of tax sources and the personalized and growing demand of taxpayers.Under the new situation,only by starting from the reality,by analyzing the specific circumstances of the region realistically,by taking the initiative as to overcome the disadvantages,by giving full play to advantages,and by using modern information technology to improve tax collection and management and expand tax service space,shorten the time span,resolve contradiction between levy and expropriation and eliminate destabilizing factors,can we continuously improve the quality and efficiency of tax collection and taxation services.This paper comprehensively analyzed the current situation of tax services in Wuhan National Taxation System from three perspectives,i.e.,the perfecting of the tax service system,the escalating of tax service measures,and the optimizing of the tax service environment constantly,and described them specifically from six points,i.e.,the tax service system,the process of tax payment,the level of information construction,the level of integration,the protection of taxpayers' rights and interests,and tax credit construction.Through the investigation and observation of the daily work,this paper summarized four categories of problems in service concept,platform construction,social cooperation and service extension of Wuhan city tax system,and put forward specific solutions.First,provide qualified,efficient and customers-oriented services through the upgrade of tax service concept,the service mode of tax office windows,and the management and service efficiency.Second,reduce the burden on taxpayers through the promotion of online tax,joint tax,process integration under the support of high-tech means.Third,improve service quality under the goal of serving the government through full play of the intermediary role and sectoral cooperation.Fourth,meet the diverse needs of taxpayers through the expansion of personalized services and the exploration of paid services from the start of reform and innovation.