The Quality Management Improvement Research From J Company H Project

In 2015,in order to continually promote economic development.The Chinese Government issued the supply-side reform proposal after investigation.The main idea of Supply-Side reform is focus on the supply-side's reform,and it including:Reduce excessive industrial capacity,reduce overproduction inventory and reduce economical leverage,decrease the cost and make up the weak industrial field.Among those entire factors,there is one key factor which is most important and can link all factors,that is the supply-side quality improvement.Currently,China have many export products are is using price as competition,the consequence is we occupied the market share for the low end market.But our profit margin is small because of poor quality.Under the background of economical globalization,if we want create more profit margins,increase the competition of china quality,and realize the China Dream,we still need work harder continually.This thesis using one foreign-invest J Company as example,combine the practice and theory,and using statistics tools to investigate its quality management overview.By consider the current industrial background,the analysis result is,the customer field return is the key factor which will restrict the company's future development,and it need immediate improvement.The part of analysis used the Poisson Regression method by using customer return as the dependent variable.The other factor which may cause the customer return(like operator training,order management,supplier quality and clean-room management)as the independent variables.Using R software as tool to analysis it's relativity,then implement the corresponding action after team discussion.During study,the analysis result shows the im-reasonable production plan and weakness of operator training,the system fault of supplier management and the poor management of clean room are the key factors towards the customer return,by implement the improvement action to those portions,and it will push company's product quality to another high standard.