The Study On The Taxpayers’ Satisfaction Of Shijiazhuang National Tax Enterprises

Modernization of tax service has a higher request to the quality of service.In this passage,starting from the need of improving the quality of tax law enforcement service,on the basis of the comprehensive practical work experience and existing research results,according to the actual needs of the taxpayer,it is designed the concrete measure index that can measure the taxpayer satisfaction.Using this index,it has the taxpayer satisfaction questionnaire investigation,and analyzes the questionnaire.Finally it gets tax service characteristics,and establish tax service satisfaction model.On the basis of preceding part,we build a scientific and reasonable evaluation index system of taxpayer satisfaction,in order to provide certain theory for the application of taxpayer satisfaction evaluation model.According to the actual survey data,it makes the validity of the scale,analyzes the inspection of taxpayer satisfaction measurement data,finds out the tax service good aspects and shortcomings,puts forward modified suggestions and measures,so as to help improve service quality of the tax authorities.This paper based on the real tax of Shijiazhuang city,it strives to perfect the tax service satisfaction index system,and further makes the scientific and comprehensive quantitative evaluation of subjective satisfaction.Through taxpayers is obtained by analysis of the investigation and study of tax related data of various cities and counties in Shijiazhuang city,it analyzes and ascend taxpayer satisfaction problems,gets a series of countermeasures,improves tax service quality to form a closed work loop "investigation,evaluation and improve”explores build a long-acting mechanism,tax service satisfaction survey and finally it promotes tax department improve the service quality.