The Design And Implementation Of The Knowledge Management System For An Enterprise In Professional Service Industry

With the effect of knowledge in social production being more and more widely recognized,the capability of knowledge management has been a very important means to enhance the core-competitiveness of modern enterprises.In modern enterprise,how to manage the enterprise knowledge more effectively,how to make the enterprise knowledge to excite most contribution and how to improve the enterprise's innovation capability in managing enterprise's knowledge is the question which the enterprise's manager must face to and answer to.Long term management practice has proved that,by the modern information technology(IT)'s great development,the most effective way to manage enterprise knowledge is dependent on information technology's improvment.By support of IT,the management of enterprise knowledge could achive the following objectives.In the first of all,to accumulate the enterprise knowledge which is creating in daily production or management,to establish the mechanism for categorizing,to retrieve the enterprise knowledge and to build the enterprise knowledge database.So that,the using and optimizing of enterprise knowledge would more efficiently and more smoothly.Secondly,to promote the circulate of the enterprise internal knowledge circulation.So that,the enterprise staffs could communicate more conveniently.At the last,to make more use of resource in the Internet,especially to use the professional knowledge which is existing in specifical website.So that,the ways to acquire knowledge will be more diversified.In this paper,with an enterprises in the professional service industry as the background,through deeply surveying the author gather the firsthand requirements of the enterprise.Based on learning a lot of theory in the knowledge management research,the author has analysed the requirement in the management of the enterprise's knowledge.Then the author combined the result with the enpertprise's business characteristics and its actuality.And then,the author made full use of the advantages of the Scala programming language and the Play framework,to accomplish the preliminary design and the detailed design,which include the architecture,deployment,operation flow,data structure,runtime modle,class modle and so on.Finally,the author has implemented the enterprise's knowledge management system,which is according to the system design.By using this knowledge management system,the requirement of the enterprise knowledge management could meet the following several aspects:1)using integrated knowledge management solutions to improve the originally one which is the knowledge's user having to manage the usable knowledge individually;2)to share knowledge and to comment other's shared knowledge which could promote the discussion between the enterprise staffs of the professional knowledge;3)to use the feedback of the employees and the experts which could improve the quality of knowledge retrieval;4)to use the web crawler to collect the professional knowledge from the related professional web site which could expanded the ways of the enterprise's knowledge acquiring.Although this system is coming to service the enterprise,there are some aspects needs to be improved.For the deficiencies of this knowledge management system,the author believes that the system can be improved in the following aspects:1)improving the system's categories mode of the professional docutments to adapting more wider range of needs;2)designing the crawler's classifier with the deep learning algorithm to reduce more manual labor.