Design And Realization Of Government Unified Interactive Platform

To thoroughly implement the spirit of the Third Plenary Session of the 18 th Central Committee of the Communist Party of China, deepen the reform of the administrative approval system, conform to the development of emerging information technique and Internet, constructing an interactive government affairs system between public and the government can not only convenience populace live improve the administrative efficiency but also augment their degree of satisfaction. This system integrates consultancy complaint and real time communication by establishing a one-stop service,which provides one-against-rest service between the government and the public, improving the working efficiency.This unified interactive platform aims to realize the communication between the public and the government. The public client could consult government by letters intelligent question answering system ? online chattering. Firstly, this article introduces the development status of e-government affairs, explicits the development background. And then, we elaborate the requirements analysis and detailed functional design from both aspects of public client and government client. While public client mainly focuses on letter submission and letter inquiry, the government client pay more attention to letter reply ? flow management ? users' right setting and etc. Our platform combines intelligent reply and online chattering together. The administrator allots duty user for the online system, guaranteeing a feasible and effective for the public. Before consulting,related questions will be pre-processed by the intelligent reply system to decide whether allocate them to online consulting module if it beyonds its solving range or just return the corresponding answer by means of analyzing problem?retrieving letters. Intelligent reply aims at providing a more accurate and condense answer for users. As the intelligent reply technique can not only improve consulting efficiency but also urtherly decrease peoples' pressure and saving labor cost, it has captured more and more attention from both domestic and overseas. Whether the government system or application in the other direction are both important and beneficial. Finally, this article exhibit the implemention of system content and testing process to ensure that the system is scientific and effective.