Discussion On Public Service Quality Problems Of Rail Transit And Improvement In City S

In recent years,with the promotion of urbanization and rapid economic growth in China,the urban population is rising rapidly,and the transportation infrastructure of the city is gradually unable to meet the needs of people's travel.Due to the complexity of ground construction and public transport infrastructure,the government will solve the problem of urban traffic problems and transfer the construction of urban rail transit.Along with the social material life and cultural level,people not only pay attention to the choice of travel mode is able to reach the destination,but also pay attention to the travel tool provided by the quality of service,which puts forward higher requirements to provide to the government and the city rail transit service departmentOn the basis of research background ? purpose and meaning of urban rail transportation service level,this artice analyzes the research status in domestic and abroad.Based on the relevant theory of service and evaluation in urban rail transportation,experts carry on systematic and in-depth research.They emphasize multiple angles and consider multiple factors,on the principle of objective and comprehensive understanding all evaluation object,they establish a set of index system to evaluate urban rail transportation service level comprehensively about city S.From accessibility and service,the 2 primary indexes are divided into 8 secondary indexes and 26 three-level indexes,generally evaluate the urban rail transportation service level in city S.Secondly,through rail transportation operation field in city S and residents questionnaire,the author got scores of each index.The article detailedly analyzed problems in 26 three-level indexes.The author visited working fields and have summed up all kinds of problems in public transport services provided by urban rail transportation operations department.The author analysized the advantages and disadvantages of operation department own in article.The author found out the causes of the problems by the way of comprehensive analysis on reasons,the problems mainly focus on five aspects :ticketing,planning.personnel training,supervision and emergency plan.In the end,the author puts forward some corresponding suggestions on the operation management,involvement degree of market and the public capital,comprehensive response to emergency,supervision and safeguard and personnel training.