Research On Public Satisfaction Evaluation Of Basic Public Service In Local Government

The public satisfaction comes from the customer satisfaction in the management of the company.The concept of "customer satisfaction" is introduced into the public organizations and departments to form "public satisfaction" and "public satisfaction"".Public satisfaction also called public satisfaction,the local government public basic public service satisfaction,is compared to public perceptions and expectations of the local government basic public service values produce psychological feelings of pleasure or disappointment degree.In China,with the construction of service-oriented government to promote,more and more local government began to pay attention to public evaluation,the evaluation of public service of the government into the government performance appraisal,in order to improve the quality of government service,solve the reasonable demands of the public,let the public satisfaction goals.For all people to participate in government service evaluation,can make people more profound understanding of the government to pay,to change people’s views on the government,improve the credibility of the government,in addition,can also reflect the government accountable to the public,to enhance the social responsibility of the government,provide better government services for the public.The public satisfaction evaluation expresses the public opinion from the root,and finds a more appropriate starting point for the public to participate in political activities.But after reflection,can be found there are a variety of problems need to be addressed,such as the assessment of public satisfaction in the main representative,lack of public participation consciousness and ability is weak,index design is not scientific and strict quality control process,the lack of response,which greatly limits the effectiveness of public satisfaction evaluation,and evaluation of the public reality government performance is a huge gap between the demand.This article from the J area to carry out assessment of the status quo of public satisfaction of basic public service,elaborated the J district to carry out the assessment of public satisfaction of basic public service work,the existing problems,combined with customer satisfaction,public participation,service-oriented government theory to analyze the problem asked the reason produced,and then gives the strategies to improve the public basic public evaluation the service satisfaction of work,hope to get the results for other local governments in public satisfaction evaluation provides new ideas and approaches through in-depth study.