Minsheng Bank H Branch Operation Service Quality Improvement Based On Lean Six Sigma Research

Since reform and opening-up, China’s economy has been and continues to great changes happening. As the third industry in the financial services industry play an important role in the national economy, more and more closely linked to people’s life. Banking once the monopoly industries, in the tide of times development, by the huge impact. Joint-stock commercial Banks, regional Banks have sprung up, internationally renowned bank, standard chartered, citigroup, HSBC, east Asia, hana, deutsche bank successively in first-tier cities in China. The traditional banking in order to stand in the wave of financial reform, must strengthen management to promote self value. In today’s economic situation, Banks and loan interest rates, financial management have little difference, people in the pursuit of the humanist service of Banks’ earnings at the same time pay more attention to the bank, the standardization of the management, streamline processes. The competition of banking is not only the product competition, more gradually promoted to service competition. Under the condition of the products were at the present stage, people are more willing to choose the agency services. Banks only win customers, to win the market. To gain a foothold in the financial markets, improve the service level and service quality has become the inevitable developing trend of commercial Banks.This article mainly around the banking system, how to apply lean six sigma management methods improving operation issues of service quality. At first, the western developed countries is in manufacturing using lean six sigma management methods improve improve enterprise operation, effective after adopted by other fields. This management way is to combine efficiency and perfect quality can improve the customer satisfaction and improve the efficiency of the enterprise management concept and system method. Domestic many Banks began to seriously study how to apply lean six sigma management method to improve the service quality. Banking industry by using lean six sigma method, improve the employee’s work efficiency, make the enterprise gain a profit.Research, this paper analyses the current status of minsheng bank operating service, found that exist in the process of operation management in the halls of service, cash receipts and payment process, operating efficiency problem such as customer waiting time is too long, lean six sigma management method research on the analysis of existing problems and solve them. The full text is divided into six parts, the first part of this article mainly selected topic background, research significance and research status at home and abroad. The second part introduces the theory of lean six sigma, from the origin of lean thinking, six sigma, the birth and development of three aspects of the fusion of the six sigma and lean thinking were summarized. The third part introduces the minsheng bank H branch operation service present situation and existing problems of analysis. The fourth part is to use lean six sigma research method implementation of minsheng bank H branch operation service quality improvement, the minsheng bank H branch operation service problems that exist in the analysis and improvement measures are put forward. The fifth part is to the problem of H branch of bank of the people’s livelihood service to improve the implementation effect analysis. The sixth part is the summary and outlook.