Study Of Improving Lucheng Local Taxation Bureau’s Taxpaying Service In View Of New Public Theory

With the development of the society, "service" more and more attention to the community in recent years, Lucheng District of Wenzhou City, efforts to build service-oriented government, in taxation will also be "taxable service" refers to and "tax collection" is also highly important. In building a harmonious tax background, Wenzhou Lucheng Local Taxation Taxation Office(hereinafter referred to as Lucheng rent) of tax services has entered a new stage of development, "began the taxpayer needs, and finally the taxpayer satisfaction" as Practical Guide to enrich services, expand service form, improve service quality. Explore both the inherent requirements of a service-oriented government tax service quality in-depth study and assessment, as well as the inevitable choice to build harmonious relationships levied, therefore, how to effectively optimize tax services to taxpayers satisfaction is an urgent need for current and future tax department grasp implementation of key projects, is also a worthy study systems engineering.The core idea of the new public management theory is the private sector management tools and market-oriented management style into the public domain, in order to optimize the management mechanism of the government to improve the quality of public goods. In recent years, Lucheng District Local Taxation actively learn form the new public management theory, in practice the tax service conducted a lot of useful exploration, greatly improving service levels. But overall, there are still many deficiencies in terms of the breadth of tax services, compared with the urgent needs of the taxpayers, compared with the advanced experience, there are many issues worthy of further study and worthy of improvement.In this thesis, starting from the new public management theory, the connotation of the tax service, expand the scope of discussion and interpretation of the content, using a case study, in order to practice cases in Lucheng rent tax service situations as a starting point, combined with data analysis, analyzed with the questionnaire, summarize the existing low efficiency, poor communication between the tax rate, the tax service low level of socialization, supervision and evaluation mechanism is not perfect and the overall quality is not high tax cadres aspects Lucheng rent. Learn from the advanced experience of tax services, based on the new public management theory, to the greatest extent to meet the reasonable needs of the taxpayers as a starting point for system analysis from multiple perspectives philosophy, systems, mechanisms, etc., did the idea of multi-faceted presented should establish service concept, optimizing information services, optimize service, expand social services, supervision and evaluation mechanism to improve and enhance the quality of cadres six aspects, efforts to improve service capabilities Lucheng rent tax.This thesis is divided into six parts. The first introductory chapter describes the background, purpose, significance and research ideas and methods. The second chapter introduces the concept of tax services. The third chapter is full of important and difficult chapter in Lucheng rent tax services through empirical analysis, combined with the local tax services, and to analyze the problems and causes of existence. The fourth chapter describes the experiences and practices at home and abroad, the chapter on the new public management theory put forward constructive suggestions, hoping to raise the level of Lucheng rent tax services, and provide effective reference for the grassroots tax authorities, and finally a chapter summary remarks.