| In China the Wind Power has become the third largest power energy, the second renewable power energy, after nearly a decade development. Chinese wind turbines installed capacity has been ranked No. 1 in the world. Wind power equipment manufacturing industry has entered into an intense competition. The wind farm operation and maintenance service has become the new area to the wind power investors gradually, manufacturers of wind power equipment and other equipment maintenance companies. Since 2011 the operation and maintenance service of the wind power in China has stepping to mature gradually, and the competition in this area has been becoming fiercer and fiercer. The operation and maintenance service capacity of wind farm has attracted more and more attention of the investors. For the purposes of winning customers trust and loyalty, the only way is to provide better services. The core competitiveness of wind farm operation and maintenance Service Company is the service capability. The company SD as a well-known Chinese wind farm operation and maintenance enterprise, how to improve service ability and improve customer satisfaction has become the key work at present.This paper mainly takes the company SD as the object to study, starting from the perspective of service ability, combined with Customer Satisfaction Theory, Service Quality Theory, Equipment Maintenance Theory, Key Performance Indicators Theory, etc. Through the analysis on the four aspects which are the performance of wind power unit, management of wind farm operation and maintenance service, background support of wind farm operation and maintenance, management of frontline serviceman. And propose effective solutions on the existing problems, this paper is not only aimed at the company SD on improving the ability of wind farm operation and maintenance service, and improving the competitiveness of the market, and targeted on providing a basis to wind farm operation and maintenance service industry. |
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