XYPJ Center CRO Service Management Research

CRO, means Contract Research Organization, which is commercial enterprise or scientific organization providing relevant technical and researching service for medical or biological technology company. It originated from the United States in the early1980s, and developed rapidly in recent ten years in our country, which drives biomedical outsourcing service industry of our country and also makes the CRO service enterprises facing with severe challenges at the same time.The basic business mode of CRO service organization is researching and developing business outsourcing, which produces mainly based on the following industry background:the number of pharmaceutical and biological products researching and developmenting more and more, long development cycle, strict professional division of labor, the complex process and high cost, intense market competition. In order to control development costs and risks and shorten the development cycle, large foreign medicine companies integrate market resources, entrust part of new drag researching work before appearing on the market. The development of this kind of industry have greatly promoted the global biological medicine resources flow and configuration, greatly reduced the cost of new drug research and development. In recent years, the size of f the industry biomedicine market is constantly changing and developing, but CRO enterprise service management system and development mode change little, facing curing problem of service mode. In the fierce international and domestic competitive environment, how to provide quality services around the market and customers, improve enterprise’s core competitiveness, and establish steady cooperation relationship with customers, which are paid close attention by the CRO enterprise leaders and managers currently.This article combines present situation of CRO XYPJ center service management, which detailedly analyses the current management mode and service system, collects and organizes the related data and information, researches the theory knowledge and learning methods combined with the operation management, project management and human resources management, finding out the problems existing in the enterprise during the service management. It is proposing the related solutions,such as improving the service management mode, standardalizing work system and process, strengthening the construction of service management team and establishing effective supervision measures so that the shortage of enterprise in service management at present can be improved, enhancing the enterprise competitive advantage.