The Impact Of Technical Staff Social Capital On Performance

With the development of technology, technical staff number is getting higher and higher, and they draw more and more attentions from their organization. Technical staff plays very important role in technical innovation and enhancing the core competency of enterprises, to improve their performance becomes a priority for most companies. Therefore, it is critical to study the performance improvement of technical staff.Based on the literature of social capital and performance, we analyzed the correlation of employee egocentric knowledge network and centric creative idea network against performance of effectiveness, efficiency and innovativeness, the three different dimension of performance. We screened an investigation method after a series experiments, and thereby acquired the knowledge network data and creative idea network data from the employees of that department. After we had the personal characteristic information and performance result from L-Company HR department, SPSS Statistics software was applied to analyze the correlation and regression. It resulted that creative idea performance, effectiveness performance and efficiency performance are significantly correlated with the egocentric knowledge network, meanwhile, creative idea performance and effectiveness performance are also correlated with the egocentric creative idea network.Additionally, Ucinet6.0and Netdraw2software were applied to analyze the topology of employee network. With the qualitative analysis result of the knowledge network and creative idea network, we found some problems in both network. Then we proposed several constructive suggestions to the department management and general staff, respectively, to help L-Company technical department improve performance of their members. We wish these suggestions will work for the technical staff from other company as well, in addressing performance puzzles. Turning to the egocentric network, several focal employees were identified who were informal leaders, we suggest that management of the department to pay close attention to them and cultivate them properly, because they are the potential backup of management team member.