Modular Management Program Design And Implement For Site Counter Of China Construction Bank Liaoning Branch

’Banking Site’ is where banks provide most direct services to the customers, the site counter is the platform where banks directly contact the clients. The process which banking sites provide services to the customers reflects the comprehensive capabilities and the level of services of the bank, it is the window of testing and evaluating of the comprehensive management level of the commercial banks, it is also the battle field where commercial banks rivaling in attracting more customers.’Over the Counter’ service from commercial banks is the whole process where bank clerks accepts clients, initiates the transaction and eventually finalizes the deal. This is the major component of the banking management. Not only does it provide customers with assets, liabilities, middle products and services, it also markets the banking products, hense becoming the main channel and bonds which connects bank and its customers. As of now internet banking and telephone banking are not as popular in China, most of the bank business activities and operations are completed over the counter.’Over the counter’ service is still the most basic component for Construction Branch banks, which has the paramount status in terms of internal management. How to solve the counter service outlets existing problems and to prevent internal hazards, improve service quality is of high priority for Construction provincial branch banks. Modular enterprise management implemented in other industries has proved successful, which can provide the best means to solve ’over the counter’ services issues of Construction provincial branch banks. In specific industries traditional modular theory generally extends the modular management theory into business banking sites ’over the counter’ service management, which solves some of the existing drawbacks of the current service and is most valuable and practically significant to the current ’over the counter’ service management.According to the Construction provincial branch banks’ existing services of ’Banking Site’ counters, this dissertation outlines three modular:counter operation services, job requirement and combination, and customer services. The article also gives new ideas for researching means of counter service management. Based on the analysis of necessity and feasibility of provincial construction branches banking counter services, a comprehensive analysis is given on the existing issues of the construction branches banking counter operational services management. It points out the importance of utilizing the advanced management tools for construction provincial branch banking services. After studying the advanced modular management experiences of banking industries abroad, and combining the construction banking management features, this article gives the options from which the counter modular management services can choose from. The article researches in the design principles for modular management of the construction provincial branches banking sites counter services, and designs the construction provincial branch banking counter services modular management contents. Taking into account that construction provincial banking counter modular management covers a wide area, with complicated departments divisions, and more personnel and other factors, this article gives the management solutions to implement the conditions and methods and supporting systems for provincial banks to build a modular branch network counter service. It is hoped to solve the problems during the construction and implementation of the modern management tools for the provincial banking counter servers, control the internal operational risks and improve the service quality. Therefore, to study provincial branch banking network and build modular front-counter management design and implementation, is the strong guarantee to establish a modern banking management strategic objectives. It also provides ideas for other domestic commercial banking front counter management.This artcicle covers the following seven chapters.Chapter I-introduction-describes the research background, research methods and structures. Chapter II reviews the fundamantal knowledge of the commercial bank outlets counter modular business management solution. Chapter III gives an introduction of the Construction bank Liaoning provincial branch branch networking sites basic profiles, reseaches into the exisiting management issues and its cause, and summerises the necessity of having modular mangaments for counter opearational activities.Chapter IV analyzes the modular mangament application in other industries, based on the management functionality, designs the basic principle for Liaoning Branch of Construction Bank, and proposes the key issues to be solved, and gives the option for Liaoning branch of Construction bank front counter services. Chapter V designs the management solutions for front counter services of Liaoning Branch of Construction Bank, including design principles and design content. Chapter VI discusses the implementation prospects of the bank branch network in Liaoning modular business management, including the modular conditions and management practices associated with the implementation of supporting systems. Chapter Ⅶ concluses the paper briefly by describing the main work, and looks into the future research prospects to be carried out.