Study Of The BJ Telecom Customer Network Maintenance Outsourcing Problems And Countermeasures

From the last century to the present, IT outsourcing services has become a relatively common services. From the IT infrastructure outsourcing to application software development outsourcing, from the information technical system operation and maintenance outsourcing to IT overall strategy outsourcing, users requirement of information technology outsourcing services continues to expand, services become more complex, requirement become more and more high-end. While requirements of business for IT outsourcing service providers and their quality of service are also getting higher and higher, IT outsourcing market is bound to move towards centralization, standardization, competition between service providers will become increasingly fierce. If communications operators as new players in the IT outsourcing services market, want to gain a firm foothold in the market, it must change from network-oriented services model to customer-oriented service model and build the appropriate service management system and processes.The article based on the perspective of basic telecommunications network operators transformation.Firstly, the article introduced theoretical Research of domestic and international IT outsourcing and service management, it is the theoretical foundation for analyzing and solving practical problems. Second, the article analyzed the status and development trend of the domestic IT outsourcing market, and introduced the status of BJ telecommunications customer network maintenance outsourcing. Through analyzed and studied the data obtained from actual survey, the article summarized the core problem in the customer network maintenance outsourcing services of BJ telecommunications. Next, using IT service management and ITIL model theory, designed and planned the BJ telecommunications customer network maintenance outsourcing management model, put forward the improvement program for BJ telecommunications customer network maintenance outsourcing services management, including service strategy, service design, service delivery and operations and maintenance. Finally, according to program content and features of BJ Telecom, put forward the specific implementation approach.