The Construction And Evaluation On Satisfaction Index Model For Public Employment Service About The Employees Rate

Due to transformation of economic and increasing of population, it causes national demand for total quantity of the labor force towards employment and re-employment becomes extremely huge and the employment pressure is exceptionally stern. Good employment service is an effective way to alleviates employment pressure. When the government faces the present stern stage for employment pressure, it has positively established and improved the public employment service system. The development and improvement direction of public employment service, should take its target client (customer) satisfaction for important reference. Public employment service organization as the related functional department of government, the customer who accepts its service directly should be the most authoritative value to appraisal of its achievements, and the satisfaction of customer is the most authoritative target to weight public employment service achievements. The customer satisfaction theory model, which was initiated by the Sweden scholars and supplemented and revised unceasingly by the European scholars, was one kind of evaluation grade of service effective tool. In recent years, people are also continuously exploring this tool and applying it in the public service area. Although the application way of this tool evaluates the grade of service, but more important through to evaluating the analysis of result is to discover the problem that in the service process has accurately, and to provide useful suggestions for improvement of works and grade of service.Employment service customer is the employee or employer that the use employment service resources to carry out the employment event. This article will choose from employees that belong to customer in some way, uses the customer satisfaction model, and combine data for talent market in H city, to conduct the exploration and research towards satisfaction index model for public employment service about the employees.The full text divides into five parts:The first part, preface, briefly introduces selected topic background and significance, and evaluates the public employment service, the customer satisfaction and correlation factor, public employment service receiver’s degree of satisfaction. Besides, it elaborates on thinking and method of the study, and introduced innovation intention for this research.The second part is research reference and its applications. Firstly, the article systematically and completely summarizes the related foreign materials towards customer satisfaction’s research and its application. Materials include four classical models in customer satisfaction research:SCSB model, ACSI model, satisfaction index model for American public department customer and ECSI model. Then summarize the domestic relevant research literature. It includes the CCSI model, the research for degree of satisfaction in public services department and research of satisfaction for employment service. Based on these models, the article carries on appraisal to the relevant research, and clears about the academic resources of this research and the position to fit in.The third part states that the design and construction of the satisfaction index model for public employment service about the employees. It has referenced and summarized from various kinds of research results, and considered the national condition and region characteristic of China, transform the existing models suitably, and finally constructed the satisfaction index model for public employment service about the employee, and developed the indicator system for evaluation about employee’s satisfaction.The fourth part is the evaluation and discussion about employee’s satisfaction based on questionnaire survey data. At first, it introduces questionnaire survey form design mentality and questionnaire survey process, and to recycling the basic information of effective questionnaire’s carries on the statistics, later on, refers to application of the mature experience of customer satisfaction index model, and has done the related data analysis and supposition confirmation by utilizing calculate and statistical software. At last, this part counts satisfaction index for the H city talent market employment service about employee, and provide improvement direction to employment service for talent market in H city based on the data.The fifth part is summary and expectation of the research. It is based on three aspects:the adjustment of direction about customer satisfaction index model, design of the structural variables and targets for satisfaction appraisal and improvement of service quality from several ways. Finally, summarize the article, and point out its insufficiency and expectations for further research.This article has tried the innovation from three aspects:Firstly, it conducts the empirical research by using customer satisfaction theory model, and seeks for satisfaction direction for the regional public employment service about employee. By combining existing relevant research and local characteristics, from the aspect of employee, to construct satisfaction index model for public employment service about the employees, and to carry on the empirical analysis by research data about the H city’s employment service, also to lead the services to get improved by providing directional ideas.Secondly, it makes specific transformation to the mainstream model. It constructs the evaluation model. Compared with the mainstream model, it fluctuates the part of structure variables, especially sets a new microscopic quality factor from sensate quality which is a structure variable. The number of these quality factors and the design of these observation variables depend on the changes towards the system of public employment service, regional changes of location for service organization and characteristic changes for service target. But changed correspondingly, after the quality factor and observation variable changed, the whole computational method of the model was not affected.Thirdly, the scale has the local characteristics and is operable. With consider that the employment service is different in the different locations, as well as customer’s demand, the scale has designed the general and individual character with direction. This kind of scale has higher credibility and operation, and can be used to evaluate similar region’s performance for employment service organization.