Research On Service Quality Improvement Of CHINA MOBILE Changsha Communication

With the development of market economy, the global process of rapid development of information technology, as the provider of information products and services of telecommunications companies, as early as has become the focus of attention. China’s telecommunications industry is in dramatic changes among the countries of the adjustment of the industry, to promote and market competition of 4G, mobile communications companies will have a profound impact. Group companies have become the main mode of the dominant society and economy. Group companies large scale, multi-organizational level, geographical dispersion, a subsidiary of how to implement effective monitoring and control, and enhance their core competitiveness of enterprises has become an important issue to consider. Faced with the new business environment, the existing service management model is clearly unable to provide adequate support, how to build a complete evaluation of the quality of services and applications have become the subject of corporate research.In this paper, Changsha mobile platform, through the analysis of traditional service management deficiencies, the necessity of the proposed quality of service management, and is now implemented by cities to explore the theoretical basis of the provincial service management model, the existing home and abroad service management model to make a statement and comparative analysis to identify the main problem with the existing mobile service management Changsha exist, make recommendations for improvement. Meanwhile, the company’s services from strategic management theory, the flexible use of the service management strategy system design techniques and methods, trying to explore and establish the quality of services and communications industry strategy consistent evaluation stage centralized management system, and further enhance the company’s competitiveness and industry position, thereby enhancing the intrinsic value of the enterprise. To achieve the purpose of maximizing economic efficiency of enterprises. Hope this study can be achieved to enhance China Mobile Changsha mobile service quality evaluation and application management to further promote and improve the service management information systems, information sharing symmetry to ensure standardized and unified service; continuously strengthen the quality of service evaluation and system applications, ensure accurate and timely service, reasonable and reliable to provide effective support for the company’s operations and achieve improve the overall management level based on the level of management to improve service on the target.