The6-Sigma Approach To Small-and-micro Businesses Loan Process Optimization

Six Sigma management is a kind of technology for business process design andoptimization of the evolution from total quality management method. Six Sigmamanagement, emphasizes customer-centric of all, by optimizing the process,strengthening the process management, continuous improvement, to enhancecustomer satisfaction. This article has inquired into commercial bank’s small andmicro businesses loan process optimization problem by the research of Six Sigmamanagement.Small and micro businesses customers have become commercial banks targetobjects. Small and micro businesses as the enterprise size and stage of developmentdetermines its financing demand has Simply, small, short and quick characteristic.According to the survey, small and micro businesses customers have found that thebiggest problem for financing from bank is funding in place a long time. So thefinancial institutions must change traditional loan process. The efficient creditapproval mechanism should be established, in order to better serve the small andmicro businesses customer group. Efficiency is the key for small and microbusinesses financing services. At the most direct level, process optimization is the keyfor efficiency improvement.By analyzing the existing problems of small and micro businesses loan businessand the current business process problems, this article has pointed out the necessity ofoptimization process for small and micro businesses loan service. Meanwhile sixsigma management has been introduced also, especially through the DMAIC modelin small and micro business loan process optimization, using real case discusses indetail the concrete application of Six Sigma management method in the small andmicro businesses loan process optimization. This paper tried to provide some inspiredfor financial institutions to better serve the small and micro businesses, make some valuable contribution to the high speed development support for small and microbusinesses.