The Design And Implementation Of Sichuan Mobile Smart SMS System Interaction Process Module

Now through the short message business hall of sichuan mobile company business queries and when ordering, requires the user to memory a lot of message code, and through interactions with many of the menu to complete business is dealt with. The whole process of operation trival, bad for business is dealt with and the promotion, the user satisfaction.SMS intelligent customer service in a natural language understanding technology and intelligent search technology as the foundation, implementation and the "people"(robot) free interaction, rich business knowledge, able to complete natural language semantic understanding, simulate the human brain thinking logic, to provide users with automation of business services, the Internet is a new application mode, can provide consulting services for users, can also be guided to realize the user’s business is dealt with, really achieve "never leave home to enjoy the service goal.SMS intelligent customer service system based on user uplink content automatically identify users want to consulting to deal with the business, and provide message business hall to accept the service based on customer demand. Such as user can directly to send Chinese characters such as "balance", "monthly quantity", "the current fee", "GPRS package" until 10086, the system can automatically identify and recommend appropriate business to users the information such as opening, query, unsubscribe, guide users most after two uplink SMS to complete business acceptance. Through this system effectively implements the SMS business hall their use and ease of use.From the perspective of service providers and technology providers, according to for many years in the telecommunications business in the field of development and architecture design experience, put forward the need to build a unified intelligent service system for the short business hall, and relevant solution and implementation scheme is given. Himself by SMS intelligent customer service features and advantages, careful analysis of the actual business requirements, user needs and business scenarios, responsible for and complete the interactive process module design and development. This paper mainly describes the module design and implementation of the scheme, SMS interaction can be divided into a variety of state, and write a response for each state handling code, through the way of a state machine to jump, realize the business logic in the different stages of interaction.After launch, the system has been implemented in sichuan mobile online, effectively improve the effect of SMS business hall service, improve customer satisfaction. In the process of operation, also involves some new requirements and needs improvement step by step. To illustrate the practical application effect of this system, this paper then introduces the application effect of this system in sichuan mobile. Finally, the paper describes the improvement ideas to these needs and problems, in order to ensure the system with the constant development of business cases sustained and extensive application.