Design And Implementation Of Chinaunionpay Call Center Integrated With Payment Fuction

Payment is an important function in commodity circulation. It providescustomers with convenient and security payment functions which could helpenterprises to speed up capital return, provide more timely service, increase sales andreduce the cost. While the call center loads the IVR voice payment functions, it mayfurther enhance the functionality of the call center, and will benefit to the enterprisefrom the traditional sales mode which takes the customer as the center of the salesway for the center with product. The IVR payment system will improve theoperational efficiency of enterprises, enhance the level of customer service, and createnew profit growth point. Ever before, it usually uses a single communication network,just put the payment system load to the call center, the security issues still can’t besolved, and even limits the application field and scope, which keep space with theneeds of the development of e-commerce.The paper mainly analyzes the shortage of the single channel speech of paymentsystem, then introductions the double newsletter network security technology andbusiness process, in order to create a "dual channel IVR voice payment system". Byusing IVR, the system could augment e-commerce, support more Banks to pay, let thedebit card and credit card both can pay. Compare with the similar voice paymentsystem in the past, the biggest advantage of dual-channel IVR voice payment systemis that will introduce a dual communication network security technology, the range ofElectronic Commerce is wider, and more suitable for the demand of commercialproducts.The paper studies the feasibility of double payment newsletter voip, and alsocarried on the design and implementation in practice, finally through the test and trialcommercial. The conclusion is that the double payment newsletter voip is completelyfeasible and is in line with the market demand. It has great prospects for developmentthrough further optimized and improved. The article prospects: the target of thedual-channel IVR voice payment system is not all the merchants of ElectronicCommerce, but those who lay particular stress on telephone call centre for sales andservice of e-commerce enterprises, such as air ticket booking, hotel reservation, TVshopping, Or others make the call center as an important channel of the electroniccommerce enterprise, such as gaming companies, insurance, etc. The dual channel IVR voice payment system is different from the Internet payment and the mobilepayment, it’s a specific payment products for the service of call center, it shouldrealize that only the accurate positioning, committed to doing fine designed, do not dothe whole, It will become a leading payment product.