The Research On Issues For Damages In Express Service

With the development of e-commerce, express become increasingly important for our daily life. Since 2007, the development of the Chinese express industry became faster and faster, until 2015, the volume of express service the add up at 20.67 billion, year-on-year growth 48%; business income add up at 276.96 billion,year-on-year growth 35.4%. average growth rate 40.4%, Compared to 1.2 billion in2007, the volume increased by a multiple of 17, average annual growth rate as high as40.4% in eight years, The volume of express service in 2015 exceed 14.6billion,became the first of the world at the second time after 2014.Express brings us much convenience, but the present law is not perfect, so some consumers often complaint about express company. Although express delivery is explicitly provided in the < Law of Post>which changed few years later, achieve a major breakthrough at express industry, and after that some laws and regulations like<Express Service Standard>has been issues which can further standardizing supervisory the development of express industry, there are some problems is not solved in that field.<Rules of express(exposure draft)>have been published by the State Council Legislative Affairs Office at Oct.16,2015,but at the present, this draft focus more on post administrative department than end disputes,just like a "department legislation".At present,the damages in express service mainly concentrated in the courier delay, violence sorting express damage caused by the lack of regulation and express service industry which lead to information leakage,and the terms of insured and exemption clause in the express a single become a ground of defense against claim of customers,so customers can only get a little compensation when their legitimate rights and interests is damaged.According to this,at first,we are ought to establishing and perfecting a fair and reasonable insurance system and limit exemption clause to achieve perfecting express format contract objectives.At second,we can build a insurance system for compensation for damages and compensation in advance system in express industry,to guarantee the injured person can get quick and reality compensation.At third,we can complete credit system to lowest common denominator.