Research On The Protection Of Consumers’ Rights And Interests Under The C2C Mode

As a burgeoning economy, e-commerce causes changes on all sides in our life; and it does not only change the traditional production, operation and management, but also changes the inherent consumption under the traditional economic system mode, bringing more convement and intuitive consuming experience. However, the traditional legal system is weak when facing the disputes caused by the virtual, technical, global and non-paper features of e-commerce. If imposing law to solve the issues, it will cause unfairness, which is contrary to the spirit of the law. As a consumer, as well as a law major student, I often feel frustrated about the situation and the urgency to solve the issues.The first section of the article will mainly introduce some basic concepts and contemporary situation, which pointed out the urgency and importance of this topic. The internet brings about inconceivable changes to our life, and most people cannot exchange their feeling and thoughts without internet. However, in recent years, the burgeoning of the e-commerce like Taobao, Tianmao and Jingdong has caused enormous changes to consuming mode of modern society. We can stay at home and shop among the world’s brands with alipay, purchasing what we see online.The second section will introduce a classic case, through analysing which to know the contemporary issues and shortcomings in the C2C trade in our country. The issues consumer facing in the case are the common ones in nowadays C2C trade; and the mistakes made by the consumers reflected the consumers’ misunderstanding, which brings difficulties to consumers to protect their rights. Nevertheless, we can also find out some problems in the process of trial. All these issues are caused by the immature development of the related legislation of C2C and lack of related effective laws in common.The third section will give brief introduction and analysis of the reasons that party losing the lawsuit in this case. The basic reasons for the difficulty to protect our e-commerce consumer rights are as following; first, legislative level is low; second, the system of solving tort occurring when consuming online; third, subjects are difficult to identify. All above create the difficult situation for consumers to protect rights.In the fourth section, I will introduce my thinking through reading about the contemporary e-commerce consumers’ legitimate rights and interests protection issues; and suggestions of improving the solution of the tort of C2C consumers, with the argument of the rationality and practicability of the suggestions.