Research Of Consumer Rights Protection In Express Industry

In recent years, due to the vigorous development of the Internet economy,e-commerce has become a part of people’s lives, as the most distal aspect ofe-commerce, courier became a bridge from virtual to reality. Development ofe-commerce to the courier industry has brought a huge market space and developmentopportunities. However, the rapid rise of the express industry, making the legal normscan not be lagging behind the strict supervision and constraints, thus resulting in poorquality of service delivery industry, leading to the legitimate interests of consumerswhen violations have occurred. Currently, the damage in the courier industry in thelegitimate interests of consumers mainly in the form of: courier delays, expressdamaged, express the loss and disclosure of consumers’ personal information. Andconsumers relief for their rights in the process, and because of generally poorawareness of consumer rights, the current distribution of the courier industry laws andregulations are too scattered, low legislative level, the effectiveness of the industrystandard is not strong, the high cost of rights for reasons such difficulties. To protectthe legitimate rights and interests of consumers in the courier industry, we have todeal with the current laws and regulations to integrate carding, drawing outside thecourier industry regulatory regime, two-pronged approach to regulation and rights forChina to accept delivery services provide consumers effective The rights to broadenconsumer rights approach, earnestly safeguard the legitimate rights and interests ofconsumers.In this paper, literature analysis, comparative analysis, case studies and otherresearch methods, combined with the express industry research and consumerprotection laws and rules and norms at home and abroad, China’s express deliveryindustry for consumers against the case, to protect the interests of consumers in-depthresearch, and propose ways to resolve disputes. Through the four parts of the expressindustry to protect consumers’ interests are discussed, as follows:The first part is an introduction, this section describes the background of thispaper points out the courier industry is our new sunrise industry, development within the industry is not perfect, the legal system and the regulatory system is slightlylacking, consumers low status, rights difficult, and research methods are described inthis paper, the status quo and study abroad.The second part discusses the rights of the courier industry development statusand courier industry, consumers, and analyzes the status and rights and obligations ofthe contract courier services and consumer connotation. Courier industry is attachedwith the vigorous development of electronic commerce and the rise, coupled with therecent years, the emergence of a wide range of online shopping festival, followed by acourier traffic is doubling, and consumers the number of complaints courier industryis increasing. Research courier industry of consumer rights violations, we must firstclarify the legal basis for the courier industry and consumers, and to undertake thecourier industry and consumers is the courier service contract bonds. Throughanalysis of the courier service contracts, specifying the rights and obligations betweenthe consumer and the courier industry, reveal differences in the courier industry,consumer interests and the interests of ordinary consumers.The third part of the case studies in the courier industry to the detriment of theconsumer situation and its causes. Express case against the interests of consumersinclude: courier delays, express lost, damaged shipment, disclosure of personalinformation of consumers. To solve the problem of consumer rights violations courierindustry, we must find its crux, and remedy. Through analysis of the case, namely thecase against the four were discussed, then find where the cause is lack of supervisionthat industry,"King terms" exists, is not up to the quality of service, consumer rightsapproach is not smooth.The fourth part presents the courier industry to protect consumers’ rightsproposal. By analyzing the system of protection of consumer rights protection abroadcourier industry, draw the United States, Germany, Britain generally is perfecting thelegal system, set up an independent regulatory body, set up a third-party regulatoryagencies, and establishing conditions of these four aspects of market access systemestablished courier industry consumer protection regime. Drawing on the usefulexperience of foreign countries on the basis of the author’s three suggestions for China’s express delivery industry, consumer protection mechanisms, that is to build alegal system to protect the interests of consumers express industry, the establishmentof an independent third party regulatory bodies to enhance the courier industry marketaccess barriers. I also according to China’s "Contract Law" and the relevant provisionsof the new "Consumer Law" for the consumer rights proposal put forward at the timesuffered four major infringement case against. Finally, the proposed focus on the roleof the associations and public opinion, and the establishment of the express industryconsumer evaluation mechanisms to protect the interests of consumers expressindustry from different angles.