Construction Of Performance Evaluation Index System Of Wuhai Land Tax And Tax Payment Service Based On Balanced Scorecard

The Eighteenth National Congress proposed to build a well-structured, clean andefficient service-oriented government that has scientifically defined functions and satisfiesthe people. Strengthen taxation service is an inherent requirement of buildingservice-oriented tax authorities, tax related to the image related to tax developments.Taxation Service is one of the core business taxation work is to promote the integrity of thetax base of taxpayers legally work. Overall improvement and optimization of taxationservices, the situation is not only a necessary requirement for development, but alsoeagerly looking forward to the taxpayer. In2011," taxation services development plan ofTwelfth Five-Year period " by State Administration of Taxation of the People’s Republic ofChina (SAT) put forward by improving the optimization of performance evaluation indexsystem, comprehensively promote the performance evaluation, continuous improvementand tax services for tax authorities to improve the overall effectiveness of tax ation servicesto provide oversight protection. Performance evaluation is a taxation service taxdepartment in accordance with certain taxation service performance evaluation of taxationservices during the work be evaluated objectively reflect the performance of taxationservices to form a scientific and rational system, standardized and systematic.Performance evaluation, in our government departments is still in the initial stage ofexploration undertaken by the tax department is currently no systematic, comprehensiveevaluation system. To effectively improve the performance of taxation services, we mustpromote a comprehensive performance evaluation. To this end, the establishment of ascientific and reasonable performance evaluation system of taxation services generallyapplicable imperative.In this paper, the current situation through a combination of domestic andinternational taxation services performance management research, analyzes currentsituation and problems of Wuhai Local Taxation Bureau’s taxaiont service performanceevaluation, trying to use the four dimensions of the Balanced Score Card from taxpayers,internal management processes, learning and development, financial four dimensions,explore the establishment of a scientific and complete taxation service performanceevaluation index system, thereby guiding Wuhai Local Taxation Bureau’s taxaiont serviceorganization and implementation of performance evaluation, perfor mance evaluation workto make the unit more scientific, standardized, systematic, so that tax services in line with the requirements of development and is the brother of inner Mongolia Branch of taxableland tax system to improve performance management to provide some useful lessons.