The Research Of Road LTL Express Service Management Standard

LTL freight road as one of the organization of the road transport of goods, with the flexibility and freedom, security and quick, good infrastructure and the conservation of resources and many other features, to the people’s production and life brought great convenience. Although the rapid development of road transport LTL fast, but LTL Express service quality is not high, the small scale of operation, the operator does not regulate the problem is very prominent, has been unable to meet the needs of social and economic development, this article from the practical problems, this paper proposes a road LTL Express Service Management specification. In this paper, the system theory based on road transport related theories, obtained an important influence on road LTL Express of factors, including political, social and economic development, the road network size and grade, and other international oil companies External factors and corporate financial management, production equipment and technology level, freight station operations, human resources, information technology level of internal factors; identifying feature-based approach, identifying several major elements of road LTL Express, including: legal norms quantity, Express station functions clarity, quality of employees, production volume equipment, production equipment technology, production equipment to update, information timeliness, accuracy and other information; through field research methods to analyze the way in Xi’an Development Status freight, obtain current road LTL Express Xi’an Problems; from LTL Express staff and infrastructure services management, service management and business process after LTL Express service management describe the way the three aspects LTL Express service management practices development of methodologies, and to develop a road LTL Express service management practices, LTL road transport enterprises rapid development of some guidance.