A Commercial Bank Customer Manager Training Problem Research

At this stage, a variety of the competitive situation of China’s commercial banks, including institutional expansion, business innovation, talent and other aspects, but in the final analysis, is reflected in the competition of human resources. Commercial banks in the continuous development of the process, you need to constantly consider how to cultivate and service training staff and greatly enhance the quality of cadres and employees, and to enhance the value of the bank’s human capital, and thus enhance the bank’s core competitiveness. The face of the lower quality of talent available the actual situation A commercial bank constantly introducing talents, would be a good way, but the introduction of talent in the proportion of the overall staff is too small and can not fundamentally improve the overall quality of staff, but also only through good training to enhance staff professional and ethical standards, to enhance the professional competence of the staff to improve the level of service of the employees, and ultimately enhance A commercial bank’s core competitiveness.Bank account manager that is a bridge of communication between banks and customers, and the work is based on customer-centric, dealing with customer deposits and loans, and other intermediary business, and is responsible for maintaining customer relationships. However, if you want to be a good bank account manager, it is necessary to have a strong ability in public relations and marketing strategy, and a strong sense of service, to actively mobilize the resources of the commercial banks to provide customers with comprehensive, integrated services.Training as an important means of human resources development and acquisition, more and more enterprises as a value higher levels of investment behavior has become an indispensable link in the modern enterprise management activities. Staff training in entrepreneurship development, business development, performance improvement and learning organizations play an increasingly important role, is increasingly becoming the means and methods of modern financial services enterprises to improve the quality of staff, and to enhance the core competitiveness. A commercial bank, for example, in-depth analysis of the problem for the bank account manager and training, combined with the bank strategy and business development of the actual, detailed analysis of the problems and causes, and the scientific system solutions and countermeasures thinking and learn from the staff training period of A commercial bank and other joint-stock commercial banks, so as to further promote the domestic banking client manager training of scientific and standardized, to enhance the relevance and effectiveness of the training for the modern joint-stock commercial banks The steady and rapid development to provide personnel support and protection.