Wujiang Municipal State Taxation Bureau Tax Service Innovation Practice Case Study

Optimize tax service, is to carry out the scientific development and establishing aharmonious tax important means. The tax authorities is government’s importanteconomic management departments, in constructing the public service system withspecial effect, in the construction of the service-type government is shouldering theimportant responsibility. Completes the tax service work, can help taxpayers tax lawmaster knowledge, familiar with tax program, reduce the tax cost, reduce the tax burdenand maintaining the taxpayers’ lawful rights and interests, it is not only the requirementof building a service-oriented government, but also promote the transformation of theeconomic, industrial upgrading the important means. Our country is in the economictransformation period, tax laws and regulations change quickly, especially in order toreduce the tax burden of small and medium-sized enterprises in recent years, countrieslaunched a series of structural tax cuts, including widening the\"camp to increase\" andproperty tax pilot range, adjust the consumption tax collection scope and tax ratestructure, improve resources tax, the launch environmental protection tax, etc. At thesame time also introduced many preferential tax policy, to support the emergingindustry and the development of small and medium-sized enterprises. This needs the taxdepartments to provide quality and efficient tax services to help small andmedium-sized enterprises of national policy guidance, to evade tax risk, fully enjoypreferential the policy of the country, smooth realization\"125\" social economicdevelopment goals. However, in the tax department work practice, despite spending alarge amount of manpower and material resources but our tax service work, but alwaysstay in low level and low level, investigate its reason, or the whole of the tax servicesystem design is scientific and effective. Therefore, how to fundamentally change theconcept of tax services, and further to establish and perfect the scientific and efficientnew tax service system, so as to meet the taxpayer demand, realize active compliance,will be scholars the important research field in the future.This paper, from the new public service theory, this article closely around taxcompliance the main line, in the analysis and draw lessons from domestic and international tax service work advanced theory and on the basis of practice, the selectionof tax service concept, means, system and evaluation of the four Angle, to wujiang irstax service work practice, through the comparison analysis method, to summarize itsinnovative practice of experience, and analyzes the problems and deficiencies, hope candraw a set of feasible theory and method, in order to change the present domestic taxservice of the low level and low level, in order to meet the growing demand oftaxpayers tax, tax authorities at the grass-roots level the tax service level for thepromotion of the quality.