Application Of Six Sigma In Service Management For Company S

Based on the rapid development of service industry and convergence of themanufacturing industry in manufacturing technology, product function and product,market competition has entered the era of service competition. All kinds of enterprisefacing service competition have to understand and manage the service element of customerrelationship to gain lasting competitive advantage. Therefore, we need a series of theory,method to meet the marketing requirement.We make service management as the research object in this article, and research thecustomer satisfaction and service process, and points out the existence of the someproblems, and look for reasons and the method of improving customer satisfaction.We analyze the company S drive products’ service process, using six sigma researchtools, emphasis on service management in the process of the implementation of each steppurpose, implementing tools and so on, and then use DMAIC to find service timing systemand VIP process management system for promoting company S service management level.