Research On LS Auto Recall Maintance Project Quality Management System Of YT Service Station

Through the introduction that the maintenance process quality management and servicequality management theory. The paper take advantage of service quality evaluation systemand five kinds of gap models construct the service project quality control system to the recallof the LS automobile, in the purpose of evaluation and analysis the effects and technical levelof the maintenance service project quality management on current automobile recall.,toinstruct the automobile maintenance to develop the quality management more systematic andmore scientific,as well as to solve the problems exist in the maintence service projectmanagement among the automobile recall, the automobile maintenance quality managementand customer satisfaction both realize continuous improvement, finally achieve the promotionof automobile service enterprise core competencies.This paper first introducts the YT maintenance station and the LS automobile recallmaintence service project brifly, elaborate and analysis the current situation as well asproblems of the YT maintenance station and the LS automobile recall maintence serviceproject management. Based on this, the paper through explicite targets and principles of theLS automobile recall maintence service project quality management, from these two aspectsof service quality management and mantaince process quality management, establish thesystem of the LS automobile recall service project quality management, and further organicdecompose the system of the LS automobile recall service project quality management,separately analyzed each sub-system constitution and the concrete operation process. Finally,the paper proposed safeguard measures to ensure the system to operate smoothly, respectivelyfrom the service culture cultivation, the service flow restoration and the customer relationsmanagement these three aspects. The LS automobile recall service project qualitymanagement system, will provied quality management examples for secific implementationunit of automobile recall service project, and it has practical value to automobile industymanufacturing, sell,aftermarket and improve the auto recall system.