The Chinese Call Center Industry Development And Standard

Based on the development of domestic and international call center process, the status quo, and especially compare with the mature markets of Europe, US and India, Summarizing the domestic call center market, industry characteristics, operating environment, the competitiveness and development potential of enterprises.Analyze domestic call center market with SWOT.Supported by the development of the industry data, analyze the strengths and weaknesses of the domestic call center market, and explore the opportunities and challenges in the context of global economic integration.Constructively propose the standards of domestic call center.With principles of management, knowledge of McKinsey7S model, advocating constructive ideas for the problems and deficiencies of the domestic call center market, especially a recommendation specification on how to build the development of the domestic call center industry, overall, I hope the industry standard can plan as a whole, standardize the market behavior, fully utilize the potential value of the call center industry.Take a concrete corporate example to analyze domestic call center business, operation management.One call center building and operating company-M Company, study the call center business operations and service quality standards in the strategic plan, business operation, process management, human resource management and other characteristics.