Based On The User Perception Of Network Analysis And Optimization Platform

In the recent years, with the rapid development of telecommunication and internet, the number of telecommunication users in China has been growing at a steady and high rate. With the prevail of various telecommunication devises and intellectual cell phones, all kinds of telecommunication businesses are put into frequent uses, coming with it the sensibility and satisfaction demand of the users toward the telecommunication network. Meanwhile, in order to cope with the expanding telecommunication network, problems like maintenance, manpower shortage, respond discrepancy, are coming into surface. How to fully utilize the existing manpower, and enhance user experience through modern management and improve network operation and maintenance respond speed, is the difficult task lies ahead of telecommunication carriers.Under such circumstances, through studies of the telecommunication carriers’ network operation and maintenance, the thesis put forth a network analysis and platform enhancement system based on user experience. According to the analysis of the user experience and complaints, with process flow and location integrated, the system provides references for network planning, enhancement and construction. The system provides functions like intellectual network analysis, intellectual complaint process, database support, precise network enhancement suggestions, and offers positive enhancement for carriers’network operation and maintenance.After field application, the system response in the event processing time, processing speed, accuracy, and resource-saving has played a significant role, while addressing the cross-vendor, unified platform problem.