The Tianjin Oil Port Telephone Self-service Systems Design And Implementation

CTI (Computer Telephony Integration) first is just think, will the Computer technology is applied to the telephone system, automatically to calls in the identification of signaling information processing, and by establishing the words road connects, sent to users of the book to the audio file, transfer the phone business. And at present with the development of technology, CTI can and enterprise business software that tied, through the telephone self-service way, complete the needs of the business process, not only reduced the enterprise operation cost, and increase the efficiency and accuracy of the homework.This system is using common PC and sound card way to build CTI server, is using voice card of Delphi encoding technology to realize telephone adapter, phone buttons for, telephone self-service etc. Function. Through the probe crude oil terminal vessel to tianjin port shihua is Hong Kong, auxiliary operation, equipment management and comprehensive statistics, and other aspects of the business process, and combined with business process and needs analysis, based on the object-oriented design idea, to tianjin port shihua is crude oil terminal phone self-help service system modular design.This system innovation lies in that, to break the traditional their operation client mode, the call center and real CTI dock business requirements, and the combination of self-help service by telephone the mode of business processing.This paper focuses on:shihua is terminal business module of the realization of the narrative, is based on object-oriented design method, through the UML class diagram and detailed analysis of the code of the show, and the composition of the realization of the interface, from the needs of the business to the system design, then detailed implementation, the last page generation text, the narrative method of project management, from the macro to detailed from external to internal, and careful thorough analysis.