Design And Development Of Lenovo SOHO Agent People Management System

With the rapid development of Lenovo’s PC business, Lenovo Customer SupportCenter also ushered in a period of substantial growth. Based on changes in consumerrequirement, while in the pursuit of traditional services, the company is morecommitted to service development in depth. Using science and technology innovationto drive the whole service model, cost savings while increasing employee satisfaction.SOHO Agent project just stands out based on the above ideas.The so-called SOHO Virtual Agent is through the application of virtualization andcloud computing technologies, enable consulting engineers get rid of the shackles ofthe workplace.SOHO personnel management are the key point to success of the project.It is stilla new topic in the industry. Lenovo Customer Support Center as a benchmark forChina’s call center industry, We decided develop personnel management standardsand processes, and then, realize it through the information system.SOHO personnel management system is mainly to achieve SOHO workers accessto a management level, basic information management, performance management,performance monitoring through the electronic information systems. One key point isthat the system requires staff work performance review and self-improvement whenSOHO at home, and the director of the company can improve its performance andconduct remote monitoring, including the PC and monitor on the Android mobilephone side.On this basis, we first conducted a background study of SOHO project,followed by a needs analysis to determine the development of technology anddevelopment environment, design the system architecture, and ultimately develop theB/S architecture based SOHO information management system, SOHO staffperformance management systems by ASP.net and SQL Server technology. And C/Sarchitecture based Android phones side SOHO staff performance and improvementearly warning systems by using Android SDK (J2EE), technology. We achieved thekey technical points, and ultimately proved we have developed a successful system tomeet the needs of the business by actual use of online.