Manufacturing Enterprises A Comprehensive After-sales Service Management Case Studies

The after-sales service accompanies with a merchandise to sell but becomes, can say the by-product that it is merchandise. The after-sales service is to depend on at the merchandise on, have no merchandise and the business behavior, also nonexistent after-sales service. Ignore is a visible merchandise, be still an invisible merchandise(for example consultation, rent service etc.), all of after-sales services is to living mutually with. Follow so of be the management problem of the after-sales service. The after-sales service is a concept for synthesize, the contents include is also quite a few. And the different profession and the contents and concept of the after-sales service of the product also is thousand differ ten thousand do not, the author's knowledge and ability are very limited, impossibly doing the research and study to all after-sales services of types, only some circumstances that can face according to the business enterprise of author's place for point of departure, aim at the characteristics of the manufacturing industry business enterprise, put forward some suggestions and research.In fact, under the current market circumstance, the importance of the after-sales service is rising consumedly, and will be more and higher. Can't what to deny BE, there are a lot of merchandises of oneself of the value is not high, but the affixture is in the value of the service on the merchandise but very high. And under the situation that a lot of functions of industrial products and the price is just about, the competition that competes already from the product transferred to the competition of the service to come up.Although the importance of business enterprise to service of now had very high understanding, didn't carry on the article of the research to the management of the total after-sales service currently. We can see currently of the research article aims at mostly revising link to carry on a researchin the after-sales service, for example: Logistics, cost control, customer relation, the product maintenance etc... This research article's research toward a certain link can be said to be very thorough, I also benefit bandit from it shallow. But be engaged in at me after-sales service for these years of working experience to see, the after-sales service should be a total concept, it involves to a sections with almost all company. Can say each persons of the company or many or little of will participate the after-sales service work, is in the mood for or not intentional in spite of. This text first to author the place business enterprise the basic circumstance carry on introduction, emphasizing analytical that service business enterprise adopt currently management method and process, secondly the author give own for the comprehension and standpoint of the after-sales service, and the ideal service process and result, the end puts forward according to the concrete circumstance of that business enterprise detailed of, viable suggestion.Hope to go together in have an similar circumstance of the company provide a reference, having benefit to their development.