Huanghua Airport Passenger Service Quality Management System Construction And Evaluation

Services play a more important role in national economy in recent years. Civil aviation airport service is a part of services. It has close relationship with people. Therefore it is necessary for us to study quality management of civil aviation airport service systematically. To be the important window and air gateway of changsha and hunan, Huanghua airport is facing the increasingly intense market competition. How to improve the service quality, strengthen core competitive power and create images of the best quality have become important problems which require to be studied and solved urgently at present. Strengthening the management of service quality is an important means to improve the quality of service. And service for passengers is the primary content of service in the airport. The thesis starts with the brief introduction of airport's service quality management for passengers. The thesis brings forth ideas in airport fields which is a special trade by using advanced theories, ways and experience of service quality management at home and abroad. Especially in view of the realities of Huanghua airport, The thesis starts with the brief introduction of JB airport's service quality management for passengers. It sets forth briefly present situation, the environment of service quality managements, historical courses of Huanghua airport and so on.. the thesis analyses deeply the problems existing for service quality management of Huanghua airport. At the same time, it compares Huanghua airport with some advanced airports at home and abroad and studies their beneficial ways and experience in service quality management, especially Changi airport of Singapore. According to the existing problems, the thesis puts forward available plans and improvement measures of service quality management which play practicable and guidable roles in improving service quality and starting using the new terminal building of Huanghua airport.roles in improving service quality and starting using the new terminal building of Huanghhua airport.