The Case Study On The Process Optimization Of Hospital Outpatient

Along with the rapid development of China's economy, industrialization and urbanization accelerate the pace urban and rural residents'gradually medical consumption structure, a significant change gradually improved quality of life. In response, health care consciousness, people began to change, gradual disease patterns of medical consumption demand grows. Residents of current medical treatment demand in China and the contradiction between the shortages of resources. The main reason is because of China's medical career development in recent years, the state of health reasons such as insufficient investment in China, the shortage of medical resources, high medical costs; people pay fees expensive is the outstanding issues. Patients in the hospital, especially when the outpatient service of "three long a short" phenomenon remarkable. Under the existing medical resources and environment, how to use information techno ledge to relieve this phenomenon is the hotspot of multitudinous scholar research in the medical industry.Firstly, Based on analysis of the data collected, the hospital outpatient service database and questionnaire survey data analysis, found the most hospitals in the outpatient service flow on the common problems. Secondly, in the current problems existing in the thorough discussion, and on the basis of outpatient procedure according to the most current situation of complex and chaos, relevant literature research achievements on refining, based on which a new optimization method and the actual cases, the introduction to the actual case studies through to explore the process optimization theory, method and technology and its application in outpatient service management. Based on the results of case study, according to its own characteristics, hospital outpatient service appropriate process optimization model, can greatly improve the efficiency of medical clinic patients to ascend, patient satisfaction, to solve the "three outpatient service for a short" phenomenon has played a very good effects. Also on national medical health system reform has also played a very positive role. For other hospital in outpatient service process optimization has a very good reference and guidance.