The Evaluation Analysis Of Fushun Power Company Customer

With the deepening of the power system,the power supply enterprises will real participate in the market competition,on basis of working well the whole society generally service,power supply enterprises must be limited resources into high-value customers, instead of the establishment of stable customer relations,enhance their profitability and competitiveness.At the first part of this paper,we have a theoretical analysis about customer and service classification.Then we demonstrate this classification with Fushun Electric Power Corporation.finally,in five important customers use FAHP method for value analysis, integrating customer value analysis of the results,and carry out customer service management.