Study On Spare Part Controlling System In D Company

After-sale service is more important in current market competition, The spare part for service is a key factor of after-sale service' 'quality , The spare part inventory influence service cost, service response rate and customer' s satisfaction.What the company pursue is to reduce the cost under certain service goal, Spare part inventory cost take great proportion of total service cost. It includes stock cost, transportation cost, warehouse cost, order processing cost and so on. so perfectly management of spare part inventory is more important to reduce service cost.This paper consist of five chapters, The first chapter introduce research' s background, object and significance. The second chapter include spare part' s specialty and managing tactic. The third chapter illustrate the detail of current operation process,Analyze the deficiency of process, and classify deficiency' s causation, and then propose to redesign the process base on new information system. The fourth chapter illustrate the new designed business model base on last chapter' s analysis, It includes part demand forecast, part supplement, overstock inventory transfer, urgent part transfer and interface with other system(sale' s system .technology support system). The fifth chapter is a conclusion of this paper, It appraise research' s contribution and indicate the application scope of research result, the further research point.This paper is base on special PC company s spare part management, But the reseach result is representative, It can be a good reference of other PC or electronical company.