Research On The Measurement Of Supply Chain Service Quality

The theory of supply chain management has been kept in the deep heart of managers. Enterprise invested big money on the supply chain. However, they did not receive the expected revenue. How the company measures their supply chain service which has the tangible product and intangible service characters is a question that the company is facing.This article starts from the view of marketing, divides the supply chain service into internal and external service base on the characters analyze of supply chain service that has characteristics of service and tangible product, and then provides you with the characters from hierarchy and horizontal sides, after that establish the internal AHP model, ends with the quantitative analysis. Main contents cover as followings:Chapterâ… is an introduction of study background and literature review.Chapterâ…¡introduces the connotation, and releases the core of supply chain service management is the indictors management and supply chain service measurement, in the end of this chapter the author gives a detailed analyze of the driven factors of supply chain service.Chapterâ…¢works out the evaluation indicators base on analyze of the second chapter, and establishes the framework of the supply chain service measurement.Chapterâ…£raises the model of internal AHP and uses it as a quantitative analyze way base on a virtual case study.Chapterâ…¤is the end of this article, gives out this article's future research and defect.This study finds, even though the capitalism of supply chain is a kind trendy, external service is a very important factor to affect quality of supply chain service. This is because in the mind supply chain management is also a strategic decision. For internal service, the function to integration of supply chain system is the main expectation of supply chain internal service.