The Study Of Service Quality Control System Improvement In Qingdao Sea View Garden Hotel

Qingdao Sea View Garden Hotel is one of five-star hotels belonged to the national development and innovation committee. Since 1995, Sea View Garden has acquired much achievement on holding together and guaranteeing high quality service. The meticulous and cannily service has been applauded by the industry, it has been a banner of national rank hotels in china. But in recent years, much limitation and deficiency has unfolded on the management of Sea View Garden hotel. Many problems have appeared in the control system of service quality,simultaneously, Qingdao is the city where sailing game of 2008 Olympic Games is held so the competition circumstance is becoming more and more furious. If kept the existing station, the corporation needs do some research on the control system of service quality and find the existent problems in order to promote the control level of service quality and seek the continual development of the hotel.Service quality is the lifeline of hotel management. Control system of service quality is the important part of the management system of service quality and an important matter in doing well the management of service quality in hotel. Control of service quality is adopting stated standard and measures to monitor and scale the accomplishment of management of service quality and correcting management goal of service quality at any time. Total service quality management is the strong theory base of service quality control. It is that all employees and all departments must take the corporation as an integer and exert a complete set of management system to do management activities focusing on the quality. Besides, implementing service quality control is dealing with...