Customer Systim's Performance Model Research And Analysis In Mobile Network

This paper mainly discusses the utilization of Shanghai Mobile Customer Service Systems resources. In order to more effectively assess, manage and control system resources. It researches the corresponding relationship between customer service system resource consumption, changes and business flow. Through the system background of the different features of reasonable zoning, establishes the corresponding system resources consumption model. Investigate the data flow in the flow of each district, simulating the flow of business transactions status, and use similar mathematical model to describe the application of the distribution of data flow, through mathematical transform and queuing theory, establishes a universal customer service system performance model. Analyse the system of background on the development of business applications support capacity. Through evaluation and analysis to the model, we can judge system for possible business in the future and under the user development background of the operations support situation, to facilitate the implementation of reasonable costs and optimized distribution of resources, facilitate timely optimization and upgrading of demand. These can guarantees the continuity, reliability and stability of customer service.This article reads as follows:First, reasonable service area on the complex background of the system, establish different application simulation service section and really assess business incoming services flow in the background to the logic process.Second, implementation of systems performance data collection, sorting, filtering and analysis, establishes performance application model of the server and storage, approximatively simulates the system resources business transactions load. For the reference to queuing theory based on correlation analysis, evaluates the system's operation status and the development of future business support capacity. And based on operational changes, system optimization, and other factors, the model to continuously adjust.Third, establish the system resource consumption model, reasonably simulation of the flow of business transaction, and run the model for distribution of their conversion. Then, analyses different customer service background traffic load changes, simulation, assessment, restructuring and optimization.Finally, scientifically establish the SOAP and CORBA middleware interface communication model, evaluate the communication trend and status between system and billing systems, evaluate continuous service support capability of the system. Through timely and sustainable means to control the resources of the optimization and upgrading to meet the development needs of business continuity.