Research And Implement Of Intelligent Private Branch Exchange Used For Call Center

Along with the development of the NGN(Next Generation Network), lowered the threshold of entering the communication market. It' the s an important research topic of development characteristic communication system used for enterprise' s call center.To Satisfy the requirement of the enterprise' call center and information center, extending the basic call switch function of traditional PBX(Private Branch Exchange) in three hands. These are call processing method, accessing network and inner communication techniques. These extending enhances the intelligence of call process and so, improves the service provide ability.The communication method of the intelligent PBX system is very different from the traditional PBX. It abandons the communication channel witch build in the back bound of PBX. Using Ethernet to translate packages between modules in the intelligent PBX system can improve the upgrade ability and extern ability. These equipments include single boards, all the services, such as CTI server, voice server, monitor server, service database and so on. All of these use the sample method to communicate with other modules. With the help of special software designed for this communication protocol, researched the key technology in this architecture and give a real system and had been used for commercial.This intelligent PBX with new structure can be used for the call center of enterprise, information service center and others. This equipment can reduce the works for building these centers, improve the efficiency.