Application Of Software Component Technology In CRM

CRM is a hot research area of EA now. From software point of view, a total new application will absolutely lead to amount of advanced software technologies use in it. As a new trend of software development, software component technology should be used inevitably in this area. CORBA technology, considered of one of the excellent middleware technologies, can provide distributed environment with good interoperation between objects and also enable the focus of CRM system mainly on the development of business logic components on which the EA services will be composed more easily. This software structure can facilitate the business recomposition and update.In this paper, we mainly research the application of CORBA component technology in CRM. Firstly, we use UML to construct the business model of CRM application system based on the theory of CRM. Secondly, we analysis the business model further to give the skeleton of the components . Thirdly, based on the skeleton, we use C++ and ODBC API to implement the components and construct the component library. Finally, we develop a mini SFA of CRM application system on the basis of services provided by above component library.