Self-service Banking--Decision-making And Operation

The thesis consists of three main parts.It begins with the concept description of self-service banking. The traditional self-service bank has been expanded to the facilities and systems, using the physical character of bankcard, providing fund transfer between accounts and other affiliated service.A problem encountered by commercial banks elicits the 2nd part of the thesis. In this part, the self-banking related decision-making factors in different management layers have been analyzed.Three chapters compose the last part of the thesis, which is the main part of the thesis. Under the frame of the decision-making system in the previous chapter, the study focus on the efficiency of self-service banking, analyzing important decision-making and managing factors and problems about self-service banking through the strategic, managing, and operating layers in commercial bank management system.