| In the past few decades, organizations have been faced with social/economic pressure to utilize information technology. Research has shown beneficial returns on investment (ROI) with the implementation of information technology. While organizations are continuing to use groups to attain specific goals, these groups will most likely need to communicate. Under media richness theory, communication channels that groups use have a wide range of capabilities in transmitting information. Additionally, groups experience varying levels of cohesion that may affect the use of media, the frequency and duration of communication, decision quality, and overall group's satisfaction. Empirical studies regarding communication, group cohesion, media richness abound throughout the discourse communities. This study identifies significant differences between groups using specific media to communicate on initial cohesion, the change in cohesion, performance, and satisfaction. |
