| The emergence of information technology has created a need for newly skilled workers. Acquiring proficiency in working with technology initially requires access to the technology. This increase in technology has brought attention to those people in various communities who have been digitally divided. The digital divide represents a divide (with respect to technology) between two distinct groups of people---the information rich and the information poor. A more detailed definition of the digital divide incorporates access to technology, quality electronic resources, and training on the use of the technology. This study examined a community technology center in Brooklyn's effort in closing the digital divide. This study also explored the perceptions and attitudes about technology of those who frequent this community technology center. Qualitative and quantitative data were analyzed that stemmed from the interviewing of the staff, focus groups and surveys. In terms of access to technology, 31% had access to a computer at home; 22% had access at school; and 18% had access at work. Internet access was also low. Twenty-two percent had Internet access at home; 25% had access at school; and 9% had access at work. The top 3 reasons participants came to the CTC was to check email (59%), surf the Internet (53%), and to improve computer skills (51%). Fifty-four per cent felt the Internet was too expensive. Seventy-five per cent felt they were missing out by not using the Internet. Eighty-eight per cent of the participants earned {dollar}30,000 or less annually. Overall participants in this study were dissatisfied with their level of access. Participants at this center value the importance of computers and the Internet. They attend this center to better themselves, acquire new skills, seek employment, etc. Coming to this CTC filled the void of not having computer or Internet access at home. Some of the participants felt they had enough access because of this center and some felt they did not have enough access. Yet both groups are still divided. In redefining the digital divide, we can begin to address the entire problem that lies at hand. |
