| The primary purpose of this dissertation study is to develop and test a model that examines the quality of a public sector website (PSW) and its influence on citizen's intention to be involved in the governing process. PSW quality was first evaluated using a new construct, e-CiRM, developed in this study. The construct was developed by identifying dimensions from multi-discipline of theories and used to rate over 400 county websites. A 2X2 quasi-experiment was used to test the research model which was based on the Expectation Disconfirmation Theory. The results from the 159 usable data points indicate that the quality of a PSW is critical to citizen's satisfaction. Furthermore, citizen's satisfaction mediates the relationship between disconfirmation and the dependent variables; intention to be involved, internal and external political efficacy. The study showed that regardless of citizen's expectation of a PSW, it was the actual performance that had a significant influence on their wish to be involved. |
