| The purpose of the qualitative case study was to explore perceptions of direct-care professional's perceptions of how emotional intelligence of a supervisor affects the ability to apply training knowledge. A secondary purpose of the case study was to explore the views of direct-care professionals about how supervisor leadership guidance affects the direct-care employee's ability to apply training knowledge. Semi-structured interview questions were used to explore direct-care professional views of how supervisor guidance and emotional intelligence affect the applicability of training knowledge. Emotional intelligence themes frequently reported included social awareness, ability to perceive emotions, self-awareness, and social skills to help the application training knowledge. Understanding employee perspectives, communication, and role modeling directions are leadership attributes frequently mentioned that supervisors must practice to help employees apply training knowledge. The results of the study indicated the combination of several attributes of emotional intelligence and leadership guidance are necessary in helping direct-care employees apply training knowledge. |
