| Changes in the political, economic, social, and technical environments have influenced organizations including how their mission critical facilities are designed, built, and operated. To address these issues, a modified Delphi study was conducted with 35 senior-level executives and technologists from U.S. based Fortune 500 organizations to explore components and processes they identified to increase the availability of critical systems in mission critical facilities, while reducing expenses. The results of the study revealed that: IT and facilities often operated in silos, technology was not the limiting factor, maintenance procedures were reactive in nature, and vendors developed silo-based solutions. The data suggested that leaders should address their organizational structure to enable IT and facilities personnel to share best practices, proactively manage their assets, and that vendors should develop prearranged collaborative offerings and processes to increase customers satisfaction. |
