The Construction And Empirical Study Of Satisfaction Model On Tumor Inpatients Nursing Service

Background:In2011Ministry of Health quality care demonstration project activities proposed that during two years, through regarding conducting patient satisfaction, social satisfaction, government satisfaction as the goal of the "demonstration project" activities. During the2011Public Hospitals reform in2011, the Ministry of Health clearly stated that carrying out medical safety and quality by controlling evaluation work, and promoting the hospital management evaluation assessment, improving public satisfaction, which demands to continue to improve the image of the health sector. Promoting the satisfaction and the maintain the theme, so that the masses and the patients in the course of medical treatment, social services for the healthcare department have a more substantial increasingly satisfaction. Recently, many hospitals in the medical service processing, plays role great importance to the medical treatment for patients in the medical workers feeling and opinion. Regarding Satisfaction with inpatient care as service quality evaluatial criteria and flags. Presently, the domestic service satisfaction regarding patient care model of foundation is still very weak, and other mature research results is quite limited. In addition, Research of the domestic inpatient satisfaction, mainly focused on the satisfaction oriented with analytic hierarchy process, fuzzy comprehensive evaluation method to construct evaluation index system, and then construct the evaluation model, those studies are often directly refers more mature customer satisfaction model. From the perspective of customer satisfaction to build the model, ignoring the hospital management and corporateing the governance differences. Given the above reasons and theoretical flaws practice, We are going to carry out this study.Research purposesPatients satisfaction in hospital will not only determine the existence value of the hospital, but also determine the core competitiveness of the hospital a key factor. The proposed project through questionnaires and theoretical research and empirical analysis of the combination, considering the characteristics of hospital care, the use of structural equation established tumors inpatient nursing satisfaction model. Secondly, through the satisfaction model Hunan Provincial Tumor Hospital Care Survey conducted in-depth understanding of the expectations of the patient care, hospital care analysis of the main problems, identify the impact of hospitalized patients of the main factors affecting satisfaction, comparative analysis of hospital care meets the patient’s expectations of service quality, on this basis to develop targeted improvement measures put forward to improve service quality, improve customer satisfaction policy recommendations.Research MethodsResearch methods are used in this paper in the following:(1) Literature analysisBased on the research processing, through literature review, the status of understanding of the issues and topics related research, obtaining the latest research qualifications, through these sort of literature in patient satisfaction, the model of patient satisfaction, the theory of nursing satisfaction’s success has been achieved, and reform the theoretical framework.(2) QuestionnaireSatisfaction with nursing care evaluation index system was designed which based on the survey questionnaire to Hunan Provincial Tumor Hospital patients. Questionnaires was sent and recycled which including cancer patients expectations of hospital care, perceived quality, satisfaction and so on.(3)Combining the theoretical research and empirical research methodThe main uses of theoretical research methods for the Satisfaction Model Construction, through theoretical studying nursing service satisfaction derived definition of inpatient care satisfaction of the tumor model theory. According to China’s national, conditions setor latent variables and observed variables. Based on theoretical studies, It assumed that the relationship between latent variables to build satisfaction model. For satisfaction model validation, evaluation, correction is mainly used in empirical studies to make the research and analysis.on inpatient care satisfaction research, statistical data.(4)Statistical analysisIn this paper, Structural equation approach was used to building the model of tumor inpatient satisfaction with nursing care, by using SPSS statistical data for research and analysis, LISREL8.7software to build the model validation, evaluation and correction. chi-square test was used in the Hunan Province Tumor Hospital Nursing Service Satisfaction Survey.Results and conclusionsTo provide an objective and effective way for the survey of hospitalized cancer patients satisfaction. Then promoting the high level of quality care services and enhanced the management of nursing care. It will have a greater significance in this study, the main results and conclusions as following.1.To establish the compliance specialist features of the tumor cancer hospital inpatient care satisfaction model. In this study, structural equation method to build the model of the suitable specialist cancer hospital inpatient services featured satisfaction, proving the tumor inpatient satisfaction index model fits better. Perceiving quality on satisfaction have a more significant impact on patient expectations and perceived quality, perceived quality on customer satisfaction plays a decisive role. Disease pressures affects hospitalized patient satisfaction and loyalty to the hospital. Questionnaire survey including28entries and the Cronbach coefficient was0.879. The questionnaire is high consistency among the various indicators,7latent variables in reliability between0.716-0.879, others were all above0.7, indicating that investigations are at an acceptable reliability range. with high validity, a good interpretation of latent variables should set the questionnaire measure.2.This study can serve as a model for inpatient care satisfaction survey indicators, to improve the quality of care in hospitals. To status the nursing satisfaction through the model of the Hunan Provincial Tumor Hospital. Medical departmentis managenent can clearly note the patient desire of nursing care,the degree of satisfaction with quality, the hospital administration, the hospital complaining of loyalty, the management’s understanding of patients during the process of service quality and technical requirements. By improving service quality and patient satisfaction with highly service.Which can solve the problem, develop improvement measures.3.Hunan Provincial Tumor Hospital care higher satisfaction.Through the survey of the Hunan Provincial Tumor Hospital nursing service satisfaction, Hunan Provincial Tumor Hospital care was higher than oters in the level of overall satisfaction. We must closely evaluated the service technicians, nurse’s attitude and overall satisfaction with health care services.