Research On Service Modularization Design Of Front-back Stage Decoupling In KIBS

This paper aims to understand and identify the service context, service component, service configuration, service capability (4C) of modular service architecture (4CMSA) in the Knowledge-intensive business services (KIBS) industry. In an attempt to specify the main elements of4CMSA, especially three types of KIBS such as information service, software development service and ERP implement service as pilot cases study analyze different service contexts. Combined with theoretical analysis in areas of concurrent engineering, business process modeling, service operation management, system decision making, optimization modeling and et al.,4CMSA works well to describe the modularity degree of certain service offerings, business processes and service organizations by integrating applications of front/back stage de-coupling thinking and modularity method. The main contents and conclusions are as follows:First, focusing on service offerings modularity of front stage, the4C framework of modularity service architecture concept model (4CMSA) was presented. In an attempt to help the KIBS enterprises in the trade-off design of service component between standard component and unique component, two sets of approaches are developed that further our understanding and support decision making. It is a4C conceptual model for modular service architecture that allows organizations to design current system in the balance between the heterogeneity of both inputs and demands and the synergistic specificity of the system. Then, the article develops a mathematical model on a BOM-based logic to measure the degree of modularity driving from unique services. Second, focusing on service processes modularity configuration of interface between front stage and back stage, the4CMSA-based model of modular service platform throughout the front/back stage thinking was developed. This study has described the front stage and back stage buildings by integrating the three-dimensional modular concepts (service module, process module and activity module) and the4CMSA thinking. In an attempt to elaborate certain kinds of mapping configuration design among the service module, process module and activity module which is particularly emphasis on the service configuration level of4CMSA model, this study has selected a pilot case concerning Software Requirements Development such as Teledata Collection System (DCS), and integrate the structured analysis and design technique (SADT) and Object-oriented Design (OOD) to help in analyzing some critical problems:i.e., what are the function requirements of the service module and how to design the mapping relationship between service modules and process module?......Third, focusing on service organization modularity of back stage, the modular service network design (MSND) approach to complement metamanagement of the virtual organization was introduced. This study has demonstrated a set of critical elements design logic of modular service network including service modular design, process modular design and organization modular design. An analytical framework of MSND has developed, which is a goal-oriented activity that is implemented by applying metamanagement method and naturally mapping four-steps modular design (service modularity, process modularity, organization modularity and MSND). Following this abductive logic, this study has selected a pilot case concerning Enterprise Resource Planning (ERP) implementation service, and integrate multi-objective decision making modeling and particle swarm optimization algorithm (PSO) to help KIBS network orchestrator in analyzing their dynamic capability. Finally, focusing on service processes modularity of back stage, an analytical tool for optimal modular task design sequencing in complex service process systems was introduced. This study has summarized a literature review concerning the design structure matrix (DSM) method, and then Genetic Algorithm (GA) is used to help optimize the process modules in terms of task cost, task time and their coupling strength among each activity module. Second, this study has selected a pilot case concerning ERP implementation service, and service modularization philosophies are applied to ERP implementation life-cycle including knowledge acquisition, knowledge combination and knowledge diffusion. DSM representation is used to capture both the sequence of and the information dependency relationships among the many activity modules to be performed.